Dear T DThank you for your detailed feedback — and we’re truly sorry you had such a frustrating experience.Please understand that all verification steps, including the selfie with ID and handwritten note, are standard security practices designed to protect your funds and identity. The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware. Dear Guy from GermanyThank you for the feedback!
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We kindly ask you to request the withdrawal once again. Looks like there is bank-related issue. Can you tell us more about your issue? Hello B FantasticThank you for the constructive feedback!
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Dear Tsi Congrats on your win! We wish you luck and huge wins! Dear annemarie Thank you for you for your feedback! Hello, I also have problems to withdraw from Vulkan, I already verified my account and requested the withdrawal, after 3 weeks I received the confirmation of a payment of 500 (I requested 5000) which was rejected the next day, this happened with 2 requests more. Please tell me — was your account blocked or something?
- My colleague already contacted the casino representative and asked them what’s going on.
- Hello Faouzi Can you please provide your account ID in order to investigate?
- Hello Slavisa Thank you for your feedback!
- Dear Tobias According to our records, all the withdrawals were completed.
- You may notify us in here when done, it will be approved immediately.
- The casino cannot control the game outcome.
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The support has also provided you with a confirmation that the withdrawal was indeed successful. We are sorry you lost the funds, may we ask if anyone pushed you to continue playing? All withdrawals will be approved according to T&Cs specified. If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru. Thus, the amount of 60 eur was transferred to your real money balance, and you were able to withdraw the funds.
- Also, please feel free to make an official claim at CASINO GURU/directly to the game provider.
- Dear MarioCongratulations on your win!
- Dear Guy from GermanyThank you for the feedback!
- Please kindly answer the question re addiction, can you control the game?
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Nobody is pushing you to continue playing when you hit a win. In the end, you just don’t give me my money and just hold me up, I’ve probably already written to the support more than 10 times and they always say the same thing, I should wait a few more days, but I’m sure they will would tell me the same thing a year from now. I didn’t even use the bonus but won the money through slots and blackjack there alone. Dear AnnelieseThank you for your feedback.Casino is a game of chance, you can win and you can lose. Should you like to leave a feedback to the game developer directly — please kindly let us know.
You may notify us in here when done, it will be approved immediately. Dear FateStayWe are truly sorry about the issue. Hello Usually not ratingSorry you’ve faced issues.
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Dear MarioCongratulations on your win! Your feedback is important to us. If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly.
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Hello Tamer, againPlease let us know if you’d like to know how the games work, and what RTP is. RegardsHello TamerPlease let us know if you’d like to know how the games work, and what RTP is. Would you like to make a claim to a game provider directly? Dear SabrinaIn that case, please provide an official response from your bank to our support. Please kindly contact your bank re the issue.
Please enjoy a bonus from VulkanVegas. Hello Christian Thank you for your feedback! Please provide as much information as you can, we are here to help you! Sorry, HerbertBut we cannot find any user registered with the e-mail you’ve provided. Can you please share your account ID in order to investigate?
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Veryfication process took over 3 weeks , when ye got involved it was sorted same day 🙂 update to follow once money gets to my account … Please kindly make a complaint at CasinoGuru or provide me with part of your e-mail, so that I will be able to identify you. Actually the Vulkan Vegas bonus is undoubtedly the best no deposit bonus but it is useless if you do not get paid the money
In case you have any doubts about your withdrawals, you can always at any time set the gambling vegas casino app download apk limits. Our games operate under strict regulations to maintain fairness. As a licensed casino, we are committed to ensuring fair play and transparency. Dear LeopoldWe regret to hear about your experience and concerns with our games. Please kindly answer the question re addiction, can you control the game? Dear DzalilShould you require any personal information — please address the issue to support and GDPR officer.
Please mind, casino and slots themselves — is a game of chance. Are you 100% certain you play at a legit vulkanvegas website? Can you please provide your account ID in order to investigate? The thing is that you were playing with a bonus, and every bonus has its limitation. All withdrawals are approved according to T&Cs of the casino.
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The casino cannot control the game outcome. But we’d like to assure you, you will definitely get the money, just like previously you did 43 times. 3) Would you like to make a claim directly to the game provider? The money was credited onto your account. Also, please feel free to make an official claim at CASINO GURU/directly to the game provider.
Would you please let me know part of your e-mail on the Site so that we could identify you / or feel free to make a complaint, will investigate in no time. For three months there was a check and every day I was offered to play. They hope you play, which is a surefire way to lose. Procrastination is a casino trick. My colleague already contacted the casino representative and asked them what’s going on.
Your request will be handled in accordance with our responsible gaming policies.Please note that all games operate with certified RNG technology and outcomes are random; deposits do not guarantee wins.If you wish to proceed with permanent self-exclusion, please contact our support team via official channels so it can be applied immediately. Dear Tobias Congratulations on a big winPlease kindly provide all the requested photos in order to complete KYC. Indeed, all the withdrawals are approved according to T&Cs of the casino.
Many casinos require you to make a deposit before you withdraw for the first time. It takes time, but you should eventually get the money. It is 1058 euros, but the money is not paid to me, which is very frustrating for me because I am in a not so good financial position and can use every cent. Once the money return onto your gaming account, please create a new request immediately.