Verification can help ensure real people are writing the reviews you read on Trustpilot. Nothing no warranty no customer service, otherwise handy tool but don’t expect any form of support. When I questioned this it was withdrawn and I was told only faulty or incorrect items could be refunded.
Regardless of how they view a customers request the correct thing to do is to remain professional. And 5 weeks after my order, still no item! The case is being handled by relevant authorities and my refund processed, again of which I have evidence. Unlike other reviewers, Trust Pilot have verified my review after being supplied with all the evidence of my purchase, the correspondence and the resulting abuse. Contacted immediately re missing shirt, which took some time to resolve and meant t… Ordered 3 shirts and only 2 arrived, it’s frustrating that they take so long (14 working days) which isn’t clear.
Written by the company
Incredibly shocked by bad reviews they are brilliant!!! Have ordered on two occasions now, delivery can take some time but that is to be expected. Just received my sons kit in time for Christmas, emailed them a few times as worried it wouldn’t come and the replies I had were so quick providing tracking number etc. This review is in no way respective of our company and i think this may be a competitor trying to tarnish us as we have no order details for them.
I’m not removing anything — people need to be aware of https://www.ringospin-casino.org/ where their hard earned cash is going, and if reading this saves someone from the aggro of dealing with you and that some child gets their birthday gift etc then I’m happy. After another three weeks still no dispatch e-mail or sign of the items I e-mailed them requesting a refund which they have ignored. After a month of waiting we contacted them and they replied saying the items were expected in stock the following week and would be dispatched within two days (if the items had shown as out of stock we would never have ordered in the first place).
Worst Customer Experience I’ve had
I have subsequently emailed them 5 times asking for and updated and then a refund with absolutely no response. When items didn’t arrive I emailed them and they assured me items were due in on 10th June. The value was excellent, as postage was charged once for several smaller items, whereas many other online providers with ‘free postage’ incorporated the cost of postage into the price for each item…. Company will call you and try to get you to take down your negative review — if this happens to you then at least wait til you see the refunded monies hit your account — the refund email is nonsense… The quality is outstanding and I love buying clothes that are from Europe. We are also so appreciative of you taking the time to leave a review.
Thank you so much for your kind review! Customer service is second to none. How this company uses Trustpilot Learn about Trustpilot’s review process. We use dedicated people and clever technology to safeguard our platform.
Much to my surprise and disappointment, my friend has already received their package, while my order status has been stuck on «Awaiting Dispatch by Warehouse» for two weeks now.This situation feels like a joke. Around the same time, my friend also bought a Flipper Zero, but chose the regular, less expensive shipping method. It almost feels like they don’t actually have any support at all, and are using a chatGPT bot to try to feed token phrases to their customers to calm them down.
I had ordered some items for my sons birthday on the 25th of May and had not received anything within the time period for the delivery. Hi Nicola, thanks so much for your kind review, La Bella Queen is so pleased you are happy with your items and our service x Shipped ordered items to everyone who ordered after the initial period, which means the people first to order are still waiting on their items, while the people who ordered days or a week later already have what they ordered. More then happy with my purchase I bought 2 shirts for my son a few months back and he loved them now I have just received another 2 and the price is great and so is the quality! What followed was the worst customer service I have ever received.
Numerous contact with customer service resulted in nothing useful. I contacted customer support and asked for a replacement, a refund or send in for repair. Ordered a football shirt for my stepson, fab quality and excellent speedy delivery! Great value for money turned up within the specified time and couldn’t be happier will be purchasing again.!
I ordered toys for my daughter on 12th May and it stated 7-14 day delivery. Had to get my bank to block them as they kept taking money from my account even after they told me that my subscription had been cancelled Ordered the therapy game, it was packaged well and arrived in super quick time. Had to get my bank to block them as they kept taking money from my account even after they told me that my su…
Excellent clothing!
- Nearly 1 month later im still waiting for the top that was ordered and have emailed again but received no reply yet.
- Ordered a football shirt for my stepson, fab quality and excellent speedy delivery!
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- Hi AllisonThank you so very much for this kind review.
Have not received any correspondence from Top Flight, no order number or any details of my order and cannot find a telephone number to contact them. Took £30 from me and got nothing for my money. I would gladly lose my money than ever correspond with these cowboys again. I frankly would advise everyone to avoid this company at all costs. I have gone past the point of polite now and have been forced to request a refund.
excellent clothing
The whole process has been disgusting.Had their «senior support and head of community» make a statement on Reddit today to cover the mess they made, but make no mistake- the mess isn’t actually being cleaned, they’re just using the good old obfuscate, then guilt, then deflect playbook. Their support doesn’t care at all and keeps barfing up the same useless statements. Seems like that isn’t the first time either. I suggest you look for second hand devices and never give this company another dime.
- Shipment takes a little long but I have received the goods and I like the product a lot!
- That company is on here as well and they have a abysmal score.
- Took payment immediately, order has sat for days without shipping and I paid for the expedited shipping method.
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- People like this need to be caught and made to pay back all the money they are stealing
Ellissa, the owner of this lovely shop s… It arrived sooner than promised even though it was a few days before Christmas. Thank you so much for you kind review!
I was eventually told that they needed to claim the lost item from their insurance, which apparently was approved. This is a russian company and i believe that’s explaining all. Useless company, don’t ever order a FLipper !!!!! Now communication is not possible anymore with support. To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software.
Find out how we combat fake reviews. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. Don’t send item, support totally ignoring you. Beware of paying more for expedited shipping, as it may not actually result in faster delivery. I am extremely dissatisfied with this company’s shipping process and I cannot recommend them based on my experience.